Certified Water Damage Restoration Specialists





Possible causes of this issue
The type of water damage affecting a home or business usually depends on the source of the water and how long it’s been present. Category 1 water, often referred to as “clean water,” can come from a leaking water supply line or a faucet left running. While this type of water isn’t initially harmful, it can quickly deteriorate in quality if it mixes with other materials or remains stagnant.
Category 2, or “gray water,” typically originates from appliances like washing machines, dishwashers, or overflowing bathtubs. It may contain chemicals or mild contaminants that pose a health risk if not addressed properly. The most serious is Category 3 or “black water,” which can result from sewage backups, stormwater intrusion, or floodwaters. This water contains harmful bacteria and toxins that can cause severe illness and structural contamination. Quick categorization helps contain the damage and prevents it from spreading further throughout the property.
How We Can Fix That
The first thing our team does on-site is assess the category of water damage. We inspect the area, identify the source, and analyze how far the water has traveled into materials like flooring, drywall, and insulation. Using moisture mapping tools and contamination testing, we determine whether the water falls under Category 1, 2, or 3. This allows us to tailor the cleanup process specifically to the contamination level and exposure risk.
Once categorized, we take immediate action. For clean water, we focus on rapid extraction and drying. Gray water requires additional sanitization to remove potential microbes or chemical residues. With black water, we follow strict decontamination protocols, using personal protective equipment, antimicrobial treatments, and containment strategies to keep your property and health protected. Every step is guided by safety standards and our knowledge of how to properly treat water at each category level, ensuring your space is restored thoroughly and safely.
Why We Are the Best in That Case
What sets us apart is not only our quick response but our detailed approach to water damage categorization. Our team is trained to follow IICRC standards and uses advanced tools to make sure no part of the damage is overlooked. Categorizing water damage isn’t guesswork for us—it’s a precise process that guides every restoration decision we make. This means faster cleanup, safer results, and less disruption to your life.
We know how stressful unexpected water damage can be, and that’s why our experts work with clarity and compassion from the start. Whether you’re dealing with a leaking appliance or a hazardous sewage backup, we’re equipped to handle it with care and professionalism. Clients in Allen and the surrounding areas trust us to identify and respond to damage accurately, helping them recover faster and with fewer long-term issues. When every minute counts, we’re the team you want on-site.
We Offer 5 Star Water Remediation Services
People Say The Nicest Things
Janice Archer
Andrea Gonzalez
Ted Conway
Tuesday: 10 am – 10 am
Wednesday: 10 am – 10 am
Thursday: 10 am – 10 am
Friday: 10 am – 10 am
Saturday: 10 am – 10 am
Sunday: 10 am – 10 am